Our secrets of success are the following:
- Only sell a good product. In fact sell the best product or a better one than your opposition. Make sure the product has passed the quality test.
- Sell at the same price or preferably than your opposition. Remember quality can never be comprised no matter what happens. If there is a problem, don't query it, replace immediately......
- Give the best service. If it is slow talk to the customer, as a rule they do understand when you talk to them.
- When you compromise do so only on the price.
- When negotiating the price look at the customer and make sure that they can pay for it and also make sure you make a profit.
- If you make a mistake, apologize, nothing impresses a customer as a sincere apology.
- Always thank the customer for the support, he pays your "salary".