PRICE DISPLAY OF GOODS OR SERVICES Applicable sections of the Consumer Protection Act, 68 of 2008: S 15, 23 The provisions relating to price display do not apply to transactions where the supplier has provided an estimate to the consumer or where the consumer has declined the offer of an...

Applicable sections of the Consumer Protection Act, 68 of 2008: S 53, 55, 56, Schedule 2 clause 3(2)

The provisions of the Act discussed below only apply to goods supplied to the consumer on or after 1 April 2011.

In terms of Section 55 of the Act, a consumer has the right to receive goods that:

 

FIXED TERM AGREEMENTS – Expiry, cancellation and renewal

Applicable sections of the Consumer Protection Act, 68 of 2008: S 14, Schedule 2 clause 3(2)

Applicable sections of the Consumer Protection Act Regulations: R 5, Annexure B

Fixed term agreements are contracts of a definite duration.  Cellular phone contracts, gym contracts, armed response / security contracts, educational institution contracts and property leases are all examples of fixed term agreements.

THE RIGHT TO RETURN GOODS

Applicable sections of the Consumer Protection Act, 68 of 2008: S 16, 19 (5) & (8), 20, 55 (3), 56

A consumer has various rights of return in terms of the Consumer Protection Act.

The five instances where a consumer may return goods to the supplier are:

·         Unsafe or defective goods may be returned for a repair, replacement or refund within 6 months of delivery. The consumer may choose whether he wants the item repaired, replaced or receive a refund. If the consumer allows the supplier to repair, then the repair must last for at least three months. If the same fault re-appears or another defect appears within three months of the repair being effected, then the supplier must choose whether to replace the item or refund the consumer. At this stage, a further repair is not an available option.